Twitter by Kurt Seapoint

Author:Kurt Seapoint [Seapoint, Kurt]
Language: eng
Format: epub
Tags: -
Publisher: BookBaby
Published: 2018-08-20T16:00:00+00:00

A follow-up post from Twitter Support on March 8, 2018 stated that they were “recently alerted to an issue where some accounts were caught in these measures for longer than intended.” A second post said that issue was resolved.

If you know others who have the same issue(s) as you, report it to Support. Often it takes a number of people with similar reports before a company will launch an investigation, at least that’s been our experience through the years.

There’s a reason those coffee mugs are so popular, the ones emblazoned with, “It’s not a bug, it’s a feature.”

Some things you may have to wait for resolution until the US President learns of issues with his friends’ accounts on Twitter…

One of the latest blog posts from Twitter, “Setting the record straight on shadow-banning” (July 26, 2018) was spurred by the President accusing the platform of shadow-banning Republicans. Vijaya Gadde and Kayvon Beykpour explain that “an auto-suggest issue” was the cause and that “hundreds of thousands” of accounts “were impacted…not limited to a certain political affiliation or geography…”

A bug.

It is important to remember also, that Twitter has supported clients for communicating with them. Go to the Help Center and see “Twitter on your device” (for app, Web, and SMS).

With the December bug, those seeking help on @TwitterSupport were given a link to send a Private Message. If you weren’t using a supported client, you got absolutely nowhere.

One case we saw continued reporting for a week on Support’s stream before resolution. Even in March, that bug apparently continued being a problem for some users. [Again, you can find the posts by scrolling back through @TwitterSupport’s stream to mid-December 2017. Always click Tweets & Replies.]

Keep in mind that, if you are one of the first to note a particular problem, and it does turn out that it’s a glitch/bug, it may be awhile before there is even acknowledgment, much less a resolution. Advice is to continue reporting, continue contacting Support and taking their advice.

Always follow Twitter Support and the social media account of any app you use there. You will likely be one of the first to become aware of any issues affecting a large number of users.

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Users of TweetDeck learned of an issue affecting accounts managing teams via a Support post (February 21, 2018). If you didn’t follow the app’s stream on Twitter, you would have to try and find answers elsewhere.

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